Concept X: Every service responsibility should be matched by an equal service authority — the scope of such authority to be always well defined whether by tradition, by resolution, by specific job description or by appropriate charters and bylaws.
Concept X tells me I need to match authority and responsibility. My area of responsibility is the set of duties and outcomes for which I am accountable. My job therefore is to exercise authority (decision-making and follow-through) within that area of responsibility but not beyond it.
Two questions to ask myself:
Where am I exercising authority where I do not have responsibility (= interference)?
Where am I failing to exercise authority where I do have responsibility (= avoidance)?
What's your experience with Concept X?